Frequently Asked QuestionsFAQ about our wooden play structures & more
(scroll down page for basketball
& trampoline questions
How much do the play sets cost?
We offer a wide variety of play sets with varying price points. Our prices begin at $1899 and go up from there. The price will be determined by the thickness of the lumber and the overall size of the set. Approximately 80% of all the sets we sell are priced between $1800 and $5000. We are restricted by our manufacturers from posting pricing over the internet on Heavy Duty and Mega Sets. Simply call us or drop by and we will be happy to give you the prices.
How long does it take to get the play set once I have placed my order?
As a standard rule of thumb we ask our customers to prepare for it to take up to 30 days from the date they place their order until the set is manufactured, shipped, scheduled and installed in your backyard. However; if we have the play set in inventory we can get it installed much sooner.
We typically install 98% of the play sets we sell. There is generally a fee of $399 to $499 to install the play set depending on the size and complexity of installation. However; there are promotions throughout the year that discount the installation charges (see sales & promotions). If you prefer to do the installation yourself the play sets come with installation instructions. All the lumber is pre-cut, pre-drilled, pre-stained and pre-routered to help speed along the installation process.
How long does it take to install?
Our installers are very experienced and very good, so amazingly they are able to install most play sets in 3-4 hours. Some structures are very large and could require all day or multiple days, but those are generally the Mega Sets. For those who prefer to do the installation themselves they should expect to spend a full weekend or longer installing the set.
Can the play sets be moved?
Yes. They are designed and constructed in a manner that allows for them to be disassembled, moved, and reassembled. FunMakers offers this service for a fee.
Is there any maintenance required with the play sets?
In order to keep your play set in top condition, appealing for the kids to play on, and keep the warranty valid, you will need to re-stain the set from time to time. Variables such as weather conditions and amount of use will affect each set differently. In general, it is a good idea to re-stain the set every 2-4 years. Additionally, an annual or semi-annual inspection of the set to tighten any loose nuts is a good idea. Routine cleaning of the plastic components every few months will also reduce the amount of mold and dirt and grime that can naturally occur on a structure that is outside in the elements.
How much space is needed around the play structures for safe play?
Generally you would like to have 6' of unobstructed space around the entire structure. While commercial code requires the 6', there is no residential code in the state of TN. Therefore; if your space is tight you can reduce the amount of spacing in a residential application. We would suggest at least 4' of unobstructed space around the structure. Ask your playground consultant for more details.
Do the play sets meet professional safety standards?
Yes. They meet or exceed the high standards for safety set forth by the ASTM and the Consumer Product Safety Commission. That's another advantage to purchasing your set from FunMakers rather than building your own system. While no one would intentionally build a set for their kids that wasn't safe, many safety hazards can go unnoticed by builders who are unaware of hidden dangers such as head entrapment areas, sharp corners, and exposed hardware.
Do the play sets have weight limits?
No, not specifically. The smaller, lighter systems will show more movement than the larger ones so common sense applies . It is recommended that the smaller sets not be over loaded with adults or teenage age children. The larger, heavy duty frame systems (4'x6" main beams) are built rugged enough for the adults to play on if they wish.
Will the wood splinter?
Almost all species of wood will splinter under the right conditions, but some species, such as the Redwood and Cedar used in our play structures, are less likely to splinter than others. To further reduce the risk of splintering our structures go through an intense sanding process which includes rounding of all the edges on the lumber. You will better understand the smoothness of our play surfaces once you have visited our store and rubbed your hands against some of our displays.
Are the tarp roofs durable?
Yes. This question is typically asked because of the numerous play sets we have all seen in backyards with faded, dry rotted & ripped tarps. Those tarps are normally made from lite weight, uncoated material that is used on the discount store models. The heavy weight material used on our tarps should eliminate any concerns. There are a variety of color options for the tarps as well as a wooden roof option for those that prefer the attractive, rugged and durable look of a wooden roof. Wooden roofs cost extra on most models.
If our yard is not level will you level it out for us?
Depending on the amount of slope you have we may be able to address the issue with a particular model of play set that accounts for slope with extended ladders and swing legs. However; if that is not possible or preferred, then you will need to have a landscaper or excavation company level out the play area. We do not own the heavy equipment required to move large chunks of earth. Ask your playground consultant for more details.
If we have an old swing set, will you haul it away?
Yes. We will haul your old swing away for a fee, usually $100-$150 depending on the size of the set.
Whats covered under warranty?
The wooden components are warrantied against insect infestation (termites), rot or structural failure for a stated period of time (5yrs, 10yrs & Lifetime) depending on which model you purchase. Surface cracking and chaffing are natural occurrences of wood and are not covered under warranty unless there is significant affect on the structural integrity of the unit. The stain finish on the lumber will wear off or fade in a short period of time depending on the amount of sun it receives and how much use the set gets, but the stain finish is not covered under warranty. Tarps have a 1yr or 5 yr warranty depending on which model you purchase. Ropes & plastic accessory components have a 1 yr warranty. Slides and swings have a 5yr or lifetime warranty depending on which model you purchase. Fading is not covered under the warranty. The warranty is not transferable.
What areas do you service?
We serve areas south of Knoxville down to Athens, north of Knoxville to the Tri-Cities area, west of Knoxville to Cookeville, and east of Knoxville to the N.Carolina border. Some of the cities we serve are Knoxville, Maryville, Alcoa, Lenoir City, Loudon, Athens, Kingston, Harriman, Rockwood, Crossville, Cookeville, Oak Ridge, Oliver Springs, Clinton, Norris, LaFollette, Jacksboro, Caryville, Harrogate, Tazewell, Rogersville, Morristown, Jefferson City, Talbot, Dandridge, Sevierville, Gatlinburg, Pigeon Forge, Seymour, Sweetwater, Madisonville, Vonore, Oneida, Rutledge, Maynardville, Newport, Greeneville, Jonesborough, Johnson City, Erwin, Elizabethton, Piney Flatts, Gray, Bristol, Kingsport and Churchill.
Some Tips before you visit our store:
1) discuss the area you want to have your play structure installed, 2) measure the area and bring the dimensions with you, 3) bring photos, sometimes digital photos of the area you have selected are helpful for us to see, 4) have some idea about how level or sloped the selected install area is, and 5) be aware of any homeowners regulations that may require you to have a wood roof or green colored tarp (not a common restriction but we have run into it on rare occasions).
FAQ about our basketball goals
How much do the basketball goals cost?
We have a wide variety of goals, but in general, the goals start at around $1000 and go up to app. $2000. These are serious goals that utilize the thickest steel and best components of any manufacturer in the industry. That's why many local area coaches as well as NBA players around the country have these goals at their homes. (see sales and promotions)
We install approximately 90% of all the goals we sell. The cost to install any of our goals is $399, which includes digging the 4'deep x 18"wide hole for the anchor, pouring the concrete and then assembling and erecting the goal. If you prefer to do the installation yourself the basketball goals come with installation instructions and we will be happy to assist you with any tips we may have to offer.
How long does it take to install?
That depends on our schedule and the type of concrete used. Many times we will come dig the hole and set the anchor and then leave to allow the concrete to harden. After 48 hrs we will return to install the goal. However; there are times when our schedule demands that we set the anchor and erect the goal on the same day, which requires us to use a fast setting and more expensive concrete.
Can the basketball goals be moved?
Yes. The anchor is cemented to the ground in app. 400-500 lbs. of concrete, so the anchor will have to stay. However; the primary structure of the goal post, backboard & rim can be unbolted from the anchor and moved. It will require the purchase of a new steel anchor for the new location. FunMakers offers this service for a fee.
Is there any maintenance required with the basketball goals?
It is a good idea to oil the height adjustment mechanism once or twice a year to ensure the gears operate smoothly. There is an oil port on most of the models. Failure to do this could result in voiding our warranty.
Will these goals hold up even under the hard play of adults?
Yes, no problem! You shouldn't worry about gearing down your style of play due to concerns about the durability of our goals. These goals are owned by many NBA players as well as local college coaches and players. They are built super tough and will provide you with many years of quality play without worry.
Will you remove and haul away our old basketball goal?
Yes. We will remove and haul your old basketball goal away for a fee, usually $50 for portable models and $75-$100 on the inground models.
FAQ about our trampolines
How much do the trampolines cost?
We carry 4 trampoline models at this time. The prices are shown on the trampoline pages of our website and run from $899 to $2499. These are serious trampolines that utilize the thickest steel and best components of any manufacturer in the industry. That's why local residents looking for the safest and longest lasting trampoline for their backyard have these AlleyOop trampolines at their homes. (see sales and promotions)
? We typically install 80% of the trampolines we sell. There is a fee of $299 to install the trampoline. However; there are promotions throughout the year that may discount the installation charges (see sales & promotions). If you prefer to do the installation yourself the trampolines come with installation instructions. These trampolines are well engineered and assemble relatively easily compared to others on the market. The safety enclosures are the very best in the industry but can be somewhat tedious to install. Plan on the enclosure being the component that takes you the most time to install. Our crew can install the entire trampoline in app. 2hrs, it will probably take you 1/2 day.
Do the trampolines meet professionally set safety standards?
YES. The AlleyOop trampoline meets or exceeds the standards of the Consumer Product Safety Commision. AlleyOop is consistently rated at the top of safety standards in the industry. Check out this site: www.trampolinesafety.com
Can the trampolines be moved?
Yes. FunMakers offers this service for a fee.
Is there any maintenance required with the trampolines?
Be sure to check the springs, the jumping mat, spring pad and enclosure every few months to ensure the trampoline safety features are still properly functioning and in place.
Are replacement parts available after the warranty expires?
Yes. We are constantly fielding phone calls from frustrated owners of cheap trampolines that are unable to find parts to repair their failing trampolines. That is not a problem with our AlleyOop trampolines as all replacement parts are readily available. We simply order them for you from the factory.